Customer Testimonials

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Google Apr 11, 2022

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Google Apr 7, 2022

Able was great

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Google Apr 5, 2022

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Google Mar 26, 2022

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Google Mar 23, 2022

I’m still so blown away at my experience at Acura of Salem. I cannot express my gratitude enough with these people. They were never pushy or seemed like a typical salesperson would. I talked to 5 different people that day, and ALL of them were so kind and treated me like family. The first one I talked to was Eli, and he doesn’t even sell cars, he sells the commercial vans, but he was STILL willing to answer my questions. If it wasn’t for that, I probably would have never met Cyndy. As soon as I met her, ...

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DealerRater Mar 23, 2022

From start to finish our salesperson went above and beyond to make sure we were taken care of.

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DealerRater Mar 23, 2022

I’m still so blown away at my experience at Acura of Salem. I cannot express my gratitude enough with these people. They were never pushy or seemed like a typical salesperson would. I talked to 5 different people that day, and ALL of them were so kind and treated me like family. The first one I talked to was Eli, and he doesn’t even sell cars, he sells the commercial vans, but he was STILL willing to answer my questions. If it wasn’t for that, I probably would have never met Cyndy. As soon as I met her, ...

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Google Mar 11, 2022

Awesome experience buying the car and awesome experience getting it serviced years down the road. 10/10

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Google Mar 10, 2022

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Google Mar 8, 2022

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Google Mar 5, 2022

Everyone I dealt with was knowledgeable and communicated clearly. No pressure and I was able to take my time with this big purchase. I’m loving my new car. Only issue is where does the front license plate attach? The additional items I purchased were done in a timely manner and my car was picked up and returned. Great service. Overall a wonderful experience. Look forward to getting to know more about my car. Abel has generously offered to help with questions anytime. Thank you Mercedes of Salem!

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Google Mar 2, 2022

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Google Feb 22, 2022

Wonderful experience. We will be back next time we are looking for a car.

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Facebook Feb 9, 2022

Excellent service at Acura of Salem. The staff is amazing and I highly recommend this place.

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Google Dec 17, 2021

Great experience at Acura of Salem. The sales rep got back to me quickly, was able to text details to me during my busy work day and they had everything ready for me when I came to pick up the car. Sales, and finance, both great to work with. Thanks Abel & Tiffany.

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Google Nov 6, 2021

Mercedes side is amazing, the service manager - Mr. Post is beyond amazing. He sets the standard for what you want a Service Manager to be. Straight, direct and transparent. He will not try to upsell you, he tells you exactly what you need to get things done right.

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Google Nov 6, 2021

I bought my new RDX, that I love, from Abel at Acura of Salem. Abel and I communicated via Text and calls.... He located the car I was looking for with in a few hours and had it delivered to Salem that week!! When I arrived he greeted my husband and I with a big smile and our keys! Filling out the paper work went very smooth and fast. We met the staff and felt like we were family. I highly Recommend asking for Abel......He will take good care to make sure you get just what you want.

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Cars Nov 6, 2021

I worked with Abel to purchase my new RDX. He was very informative and through to explain all my options. I did this all on line and via Text. He found me exactly the car I wanted and had it shipped to Salem for me to pick up. He greeted me in the parking lot when I arrived! All and all it was a smooth and easy purchase. ASK for ABEL! He is great

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DealerRater Nov 6, 2021

I purchased An Acura RTX from Abel at Salem Acura and he was so professional and yet not pushy very informative very helpful and really worked with me to show me how my new car was going to make my life a lot easier. Abel was amazing. And so it was all the staff at the Salem Accra. It was a very smooth transition for the purchase it was great meeting the head owner of the Acura dealership and working with everyone there. Highly recommend asking for Abel to sell you a car.

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Google Nov 1, 2021

Purchased an Acura RDX. I was very specific on what I was looking for and worked with Abel to purchase the vehicle. Abel was fantastic at answering my MANY text messages and getting me the vehicle shipped the very next day. Call Abel if you want wonderful service!

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Google Oct 20, 2021

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Google Oct 5, 2021

This is the second time I do my car service with Acura , Salem . Even though I bought my car at a different dealership ,I love the service and honesty I get with the service advisor Kevin Tillett. He always greets me at the door and explains what they are going to do with my car and also at the end he makes sure that I understand what they did to my car . Brian was also very friendly and attentive. I’ll definitely be coming back. Thanks !!!

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Google Sep 20, 2021

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Google Sep 18, 2021

Exceptional service, very clean and professional, staff is very friendly and helpful

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Google Sep 13, 2021

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Google Sep 11, 2021

In 2007 we purchased a TL from Acura of Salem great dealership great experience. A couple of days ago we settled on a 2021 TLX. We were fortunate to meet Abel Cardona. He spent several hours showing us the Acura’s and Benz. Answered all questions and helped us make our decision. We would recommend both Abel and the dealership to everyone. By the way. Love our new ride.

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Google Sep 9, 2021

We had a great buying experience purchasing our Acura. Abel was extremely responsive and professional throughout the process and he will be my first cal the next time I purchase a vehicle. The entire team there was friendly and the process was smooth. Chris in Finance was great as well. Thanks to the whole team for a great experience.

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DealerRater Aug 14, 2021

Working with Robby Bennett was a wonderful experience. Not only did she thoroughly answer all of my endless questions, but also continued to assist me after the purchase. I could not recommend a salesperson more. Robby knows her stuff and makes the car buying process enjoyable (which I never thought possible).

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Google Jul 31, 2021

We visited the Sprinter side, everyone is very nice! Great service!

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DealerRater Jul 27, 2021

Over all fair but felt something was missing especially Finance dept customer care was lacking, made us wait a long time. Lot of room to improve.

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Google Jul 21, 2021

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Google Jun 18, 2021

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Google Jun 9, 2021

I had an excellent experience at Salem Acura! Abel was super helpful in answering questions, was responsive to my texts and calls and I think he is the lowest pressure sales person I've ever worked with (which is REALLY appreciated!). I highly recommend the team at Salem Acura - Robby and Chris, the Finance Manager, were also wonderful to work with!

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DealerRater Jun 9, 2021

I had an excellent experience buying my Acura at Salem Acura. Abel was super helpful in answering questions, responsive to my texts and calls and I think the lowest pressure sales person I’ve worked with (which I REALLY appreciated). Highly recommend, their whole team was great!

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Google Jun 8, 2021

Best customer service we have received in years!! We bought a 2021 Acura RDX from Cynthia, she is amazing! We live about 4 hours away and she made our whole experience so quick and easy! Mike, the Manager, was also very helpful, they had our car all ready for us and paperwork printed by the time we got there. The car was all tidy and clean, we signed the paperwork and were out within less than an hour! Amazing amazing customer service! Will definitely recommend to all my friends

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Google Jun 7, 2021

Abel at Acura of Salem helped me get my dream car. It was a friendly light hearted situation. I was so excited about my car that Abel had to take care of me by reminding me to empty my car! Everyone was friendly and helpful! A very pleasant and easy experience. I love my new Acura RDX!

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DealerRater Jun 7, 2021

Abel at Acura of Salem helped me get my dream car. It was a friendly light hearted situation. I didn't feel any pressure from Abel to purchase... of course I had already made the decision to buy on my way there! I was so excited about my car that Abel had to take care of me by reminding me to empty my trade in! Everyone was friendly and helpful! A very pleasant and easy experience. I love my new Acura RDX!

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DealerRater Jun 1, 2021

This was my 4th acura purchase through acura of salem! I love acuras! This is the 2nd vehicle I purchased with Bernado as my salesman. He is awesome. No pressure at all! All he wanted was for me to be happy with my selection. He's very professional, knowledgeable, and patient. Highly reccomend Bernardo and acura of salem for your acura needs!

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Google May 9, 2021

Great place to get service. Have always gone 110%

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DealerRater Apr 30, 2021

Cyndy was a pleasure to work with. She is a pro who knows her job inside out and has great people skills. We are so fortunate to work with her!

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DealerRater Apr 7, 2021

Bernardo helped me with my vehicle purchase and made it all very simple and easy, completely stress free. He walked me through all of the ins and outs of my new car and explained how to use all the features in detail. Working with Bernardo was a great experience!

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DealerRater Apr 1, 2021

Working with able has been an uplifting experience. Stepping out of the box which I rarely do was a great experience working with Abel in purchasing a vehicle over the internet. His professionalism and honesty made it a great experience.

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Google Mar 30, 2021

Top notch service department. Valley Motor Co/ Mercedes service dept

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Google Mar 23, 2021

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DealerRater Mar 17, 2021

My car is fairly new to the market. Sierra made sure to answer all of my questions about all the bells and whistles my vehicle had. If she didn't know the answer, she made sure to find one for me. Friendly and great service! Thanks Mike, for your help as well!

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DealerRater Mar 4, 2021

If I could give this dealership, especially Abel Cardona, our salesperson, 10 stars, I would. Abel and Mike (his manager) made buying an Acura such a pleasant experience. I am 100% satisfied with my purchase and with the transaction. No back and forth BS, no stress. Highly recommend Acura of Salem.

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DealerRater Mar 1, 2021

Best car buying experience ever! Mike worked quick on the deal for us, Abel and Cyndy were amazing. Thank you BJ for your awesome team.

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DealerRater Feb 24, 2021

I came in with to purchase a car in Salem and was very impressed with the service I received. I had been shopping around and had multiple bad experiences with other dealerships. These guys were not only great but made buying a car a good experience. No pressure explained everything to me when I had questions and had my best interest in mind. I will recommend Sbelcardona and Chris Wagner to anyone who is looking for a car. Thank you so much you guys I love my new car.

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DealerRater Feb 19, 2021

Cyndy and Bernardo made my car buying experience enjoyable. The entire staff was very helpful, made sure I got exactly what I wanted, and made the paperwork process quick and painless. Thank you team Salem Acura!

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DealerRater Feb 15, 2021

Sierra is the most thoughtful car dealer I have worked with. She took into consideration my personal preferences as well as needs for my new job. Not only is she exceptionally polite, she has a strong foundation of knowledge to support her informative suggestions. As a new car buyer, it was very meaningful being able to have someone who made all of the overwhelming pieces of information accessible. Most notably, she would not rest until I got the best possible financial offer! Her exceptional quality of dedication and work is supported by her coworkers, which makes her quality of service ...

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Google Feb 8, 2021

I have been looking into buying a car for almost a year, and finally was able to get the car I wanted this last month! Cyndy was absolutely wonderful, honest, and worked with me to get me the best deal. Chris executed the paperwork and did a great job explaining everything in detail! I really appreciate them both for making this a smooth and easy process! Loving my TLX. Thanks guys! 😊

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DealerRater Feb 3, 2021

Sierra met us with a smile and an actual knowledge of the RDX. After the sale, she offered to come help program my garage door opener. Enjoyed the entire experience and will definitely return for Sierras help. Never any pressure.

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DealerRater Feb 3, 2021

The whole crew at Acura of Salem made the car buying experience top notch. I called and Abel quickly became my new texting buddy - he delivered on his promises and kept me informed along the way. I wasn’t able to step away from work but Abel did not let that stop him. He had me send all the things needed to get it rolling by way of text and email. By noon he had an offer for me, and by 430 I was rolling off the lot in my brand new 2022 MDX ADVANCED PACKAGE. Chris in finance was speedy ...

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DealerRater Feb 2, 2021

Abel was an amazing salesman. Helpful, answered my questions and most of all not pushy. The upgrades on my new Rdx are outstanding. I so love my car and this dealership. Outstanding overall..

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DealerRater Jan 24, 2021

Bernardo and Mike were Awesome and gave me the Best Customer Service. I really appreciated there help and understanding of my needs for a car.

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DealerRater Jan 21, 2021

Cyndy did a fantastic job helping us get into the vehicle that we really wanted. I really appreciate how kind and understanding she was. We did not feel pressured and she made the whole process very simple.

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Google Jan 19, 2021

I had to have some work done on my Acura. Kevin the service manager was very nice to work with, he explained everything and wanted to make sure I didn't have any questions. I feel safe driving my SUV, knowing it was serviced by Acura of Salem. Great people, great prices! Thank you!! 🙂

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Facebook Jan 11, 2021

I purchased a new Acura RDX on Sunday, January 3, 2021. I have to say it’s the easiest car buying experience I have had in 40 years of buying cars. The people there are very nice, they do not pressure you, And we’re just a pleasure to do business with. If you are considering an Acura or a Mercedes-Benz you should put this dealership on the top of your list.

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Google Jan 10, 2021

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DealerRater Jan 4, 2021

Cyndi Patterson and Mike Harder were so easy to work with. They are both friendly, approachable, and do not waste your time. This is the way car buying should be where no one intimidate you and no one makes you feel pressured into buying anything. I would buy a car there again any day.

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DealerRater Dec 24, 2020

Abel Cardona and Mike Harder gave me great service-stress and pressure free- I love it when I find people who sincerely care about the people who come in. Getting a new (to me) car might not be a big deal for everyone, but it’s a huge deal for me and my family. So thank you!

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DealerRater Dec 7, 2020

Excellent experience working with Abel Cardona and Mike Harder. Simple process with no pressure whatsoever. Abel had all three vehicles ready for us to compare.

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DealerRater Nov 17, 2020

Amazing experience getting my first NEW CAR and I'm so glad sierra was there too help with it all!! thanks so much for all your help and fighting for us!!! much appreciated:)

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Google Oct 12, 2020

Good store

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Google Oct 8, 2020

The sales staff is friendly and professional. I have enjoyed working with them

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Google Oct 7, 2020

By far the best experience I've had buying a car. Great staff as well. Sierra is the best salesperson I've ever had the pleasure of dealing with. She was very helpful and offered some great suggestions that ultimately landed me the car I've been waiting for. Thanks again!!

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DealerRater Sep 10, 2020

Thank you Sierra Dashner and Mike Harder for an awesome experience buying my first Acura. I love my new RDX even though it's opposite of my favorite color (wink, wink).

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Google Sep 6, 2020

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DealerRater Aug 31, 2020

Cyndy was so amazing! She helped me find my dream car. She was very knowledgeable and made the process so easy. Thank you for everything!

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DealerRater Aug 22, 2020

Thank you Acura of Salem, We love our new 2020 MDX. Thank you Mike Harder for providing us with an excellent price we could not pass up. Thank you Cyndy Patterson for taking care of the details and making the entire buying experience easy. Thank you again, Mark & Sally

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DealerRater Aug 3, 2020

Thank you, Sierra Dashner, for helping me in purchasing a new vehicle. The level of service and commitment you offer are to be commended. It was a pleasure working with you. Ken Brandle

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DealerRater Jul 25, 2020

Thank you, thank you, thank you! Cyndy did an absolute amazing job assisting me in finding what I wanted. Cyndy is extremely knowledgeable about the vehicles and she is super no pressure, which is huge when buying cars. I’d also like to point out Mike, the Sales Manager, he had us in and out with documents in less than a half hour! If you want the service you deserve I highly recommend getting in touch with Cyndy! She will make sure you’re happy.

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DealerRater Jul 24, 2020

I was in the market to purchase an Acura. It's exciting, but at the same token I dread going to car dealerships and playing games with salespeople. Acura of Salem was a breath of fresh air! There were no games! When my fiance and I dropped by Acura of Salem, Cyndy Patterson greeted us in a friendly manner and showed me a couple of cars that were of interest. She allowed us to test drive the car and I fell in love with it! After a couple of weeks of thinking it over, I let Cyndy know that I ...

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Google Jul 17, 2020

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Google Jul 16, 2020

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DealerRater Jun 7, 2020

Abel was excellent to work with right from the get go! He was up front and honest and made sure we were leaving satisfied! Mike was so gracious and friendly. So happy to now be part of the Acura of Salem family! Thank you!! I LOVE my 2019 MDX!

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DealerRater Jun 6, 2020

Abel and Chris are both great people and exceptional at their jobs! From first contact to wrapping up my purchase, I was very comfortable. When I arrived to pick up the vehicle, the process was quick and easy! Love my ILX!

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Google May 27, 2020

Needed some major service performed on my old Acura and I'm sure glad I decided to go with Acura of Salem. Kevin helped me with every step from quote, to loaner vehicle, to keeping me updated. The service techs are knowledgeable and the word shortcut is definitely not in their vocabulary. Really happy all around with the experience, thank you.

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Google May 22, 2020

Thanks Chris! Easy process and loved my Acura TLX!

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DealerRater May 11, 2020

While taking my 2015 RDX in to get serviced, I ended up browsing the 2020 RDX’s. I came in contact with Cyndy Patterson while there and ended up looking at the 2020 RDX and fell in love. The next day I went and traded mine in. She was low pressure, helpful, knowledgeable and made the whole process smooth. When it’s time for an upgrade again, I’d definitely use Cyndy.

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DealerRater Mar 28, 2020

Cyndy, Thank you for your help with Toyota 4runner wife loves it. You made buying it easy. Cyndy had 4runner all ready to go when we got there. Thank you again. Terry and Christy Aird

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Google Mar 16, 2020

We recently purchased our new 2020 Acura RDX Advance from Abel over the internet from Acura of Salem. Our total experience couldn't have been better. After besting all offers of all Acura dealerships ON THE WEST COAST, we soon realized that beyond the best price, Acura of Salem is completely in a class all its own. Abel Cardona and Acura of Salem GM Mike Harder, were with touch often and answered any and all questions we had. Their straight forward honesty and trust was exceptional. I purchased the vehicle for my wife on Monday and made arrangements to pick it ...

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DealerRater Mar 16, 2020

We recently purchased our new 2020 Acura RDX Advance from Abel over the internet from Acura of Salem. Our total experience couldn't have been better. After besting all offers of all Acura dealerships ON THE WEST COAST, we soon realized that beyond the best price, Acura of Salem is completely in a class all its own. Abel Cardona and Acura of Salem GM Mike Harder, were with touch often and answered any and all questions we had. Their straight forward honesty and trust was exceptional. I purchased the vehicle for my wife on Monday and made arrangements to pick it ...

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Google Mar 11, 2020

Very nice and affordable

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Google Mar 4, 2020

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Google Mar 1, 2020

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Google Feb 28, 2020

Excellent experience buying my new Acura. All of the salesmen were exceptionally nice and very knowledgeable. Bernado took a good deal of time explaining all of my car's technical features.

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Google Feb 24, 2020

I have purchased many cars from this company. Truly a great experience.

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Google Feb 10, 2020

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DealerRater Feb 7, 2020

No pressure and no BS; Great price, no hidden fees or surprises - transparent and professional. Truly enjoyed working with Mike Harder. And Bernardo Gutierrez was amazing at explaining all of the cool features on my new RDX - love it!!!!

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DealerRater Jan 15, 2020

We had a great experience with Ingrid at Salem Acura! So helpful and has touched in with us several times to make sure we are happy with our purchase! Thanks!

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Google Jan 11, 2020

Helpful staff, and good customer service.

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Google Jan 2, 2020

Gave a great no hassle deal on a used Lexus. Good people, no games.

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DealerRater Dec 18, 2019

Cynthia was professional, friendly, and got me the car I wanted at a great price. No pressure,no games. My best car buying experience to date. Thank you for all u guys did.

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Google Dec 12, 2019

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DealerRater Dec 3, 2019

Abel did everything the right way. He was knowledgeable, respectful and was extremely patient knowing I was coming from Southwest Portland to purchase an MDX. He went above and beyond making sure that I was able to pick up the vehicle after I added a sunroof Wind visor on Thanks giving when the dealership was closed. Abel clearly understands that the customer’s satisfaction is the number one priority.

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DealerRater Nov 30, 2019

By far the most headache free process I’ve ever had with buying a car. I was in and out in no time. The team was amazing...and funny!!

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DealerRater Nov 30, 2019

We went looking for a good deal, he was the best when it came at helping us get as close to our budget for a car.

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DealerRater Nov 24, 2019

Thanks to the team at Acura Salem for making my purchase of the sweet 2020 RLX an awesome experience. Cyndy was great - always wanting to make sure that I was moving at a pace I was comfortable with .... even texted back and forth with me as questions popped up over the two weeks I took to purchase. Mike and Chris made the back-end paperwork efficient and pleasant (even adjusting to my travel schedule for coating the car, storage and getting the keys taken care of). Big high five in the staff meeting for these folks; thanks for a good experience. ...

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Google Oct 19, 2019


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